Support / Maintenance

Just like a car or an accurate rifle, your security system needs regular maintenance checks to ensure it stays in the best working order. Maintenance not only prolongs the lifetime of your equipments and networks, but also gives you peace of mind that it’s working to its full potential when you need it the most.

Security detectors collect dust and cob webs, wires connected to security devices become damaged and batteries run down. Australian Standards (AS/NZS 2201.1:2007) also recommends (in certain cases orders) that you have a maintenance check on your security system at least once every two years, preferably every year in case of increased or heavy duty.

Kerberos can arrange for the maintenance check to be carried out by a professional technician or a whole team to ensure your alarm or CCTV system remains in proper condition and order and at the same time make recommendations for any alterations that would improve performance and reduce your risk. Maintenance schedule can be set up for different intervals with Kerberos: from one-time checkups and repairs to yearly renewable contract all kind of demand is to be covered.

The basic maintenance check includes:

  • testing of the control panels, head units and governing equipments (like DVR) for communications to the detectors, sensors and other peripherals, also towards monitoring center, sirens, tampers and strobe lights
  • inspecting and testing the operation of all detection devices
  • checking the power supply and power management
  • verifying that no compromise to devices has occurred (compromise of devices could be from building alterations, partitions, furniture or other obstacles)
  • testing the batteries on remotes and wireless sensors, backups
  • inspection of all visible wiring and conduits

The next step is always the system specific maintenance actions, those can be very different depending on what is the purpose and duty of the specific system to be maintained. Let`s see a few examples:

  •  at access control systems reindexing databases and set time counters and other system dependent devices and sources
  • at locks and safes ensure clean conditions within lock housings and check oil
  • at CCTV check HDD conditions or PTZ moving parts
  • at fire alarms remove dust from detectors and increased check of wiring
  • at metal detectors make sure operating conditions are fulfilled (for instance no large metal object is around to interfere)
  • at high sensitive sensors or communication check isolation and accuracy
  • at gates and barriers check mechanical parts and strong care to remove pesticides, insects (almost as important as in case of a camera housing)
  • at perimeters check and adjust vegetation
  • at almost all systems to perform updates for governing softwares and hardwares
  • etc

Read more about maintenance of

Case study: maintenance of Embassy of Australia in the Lao PDR by Kerberos

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